Privacy Policy

Website: https://www.tenaracare.org/
Effective Date: 6 January 2025
Last Updated: 6 January 2025

At TenaraCare, we respect your privacy and are committed to protecting the personal information you share with us when you visit or interact with our website.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, how we protect it, and the choices and rights available to you.

By using TenaraCare, you acknowledge that you have read this Privacy Policy.

1. About TenaraCare

TenaraCare is an online information platform that shares practical guides, useful ideas, insights and opportunities across four major areas:

Travel
Money & Opportunities
Life
Tech & Digital

Our website is accessible at https://www.tenaracare.org/.

For privacy-related questions or requests concerning your personal information, you can contact us at:

Email: info@tenaracare.org

In this policy, the terms “TenaraCare”, “we”, “our” and “us” refer to the operators of the TenaraCare website.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

A. Information You Provide Directly

When you contact us or use features available on our website, you may voluntarily provide personal information such as:

Full name
Email address
Message or enquiry details
Other information you choose to include in your communication with us

For example, when you submit an enquiry through our contact form, we may collect your name, email address, enquiry category and message.

Please avoid including sensitive personal information in messages unless it is genuinely necessary.

B. Information Collected Automatically

When you visit TenaraCare, certain technical information may be collected automatically by our website, hosting provider or security tools.

This may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Date and time of visits
Referring website or source
General website usage and interaction information

This information may help us understand how visitors use our website, maintain website security, identify technical problems and improve the overall browsing experience.

C. Cookies and Similar Technologies

TenaraCare may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and, where applicable, support advertising.

Cookies are small files stored on your device when you visit a website.

Depending on the tools enabled on our website, cookies may be used for:

Essential website functionality
Remembering user preferences
Website performance and analytics
Advertising and measurement, where applicable

You can manage cookies through your browser settings and, where available, our website’s cookie preferences tool.

Disabling certain cookies may affect some website features.

For more information, please see our Cookie Policy.

3. How We Use Your Information

We may use the information collected for the following purposes:

Responding to enquiries: To answer questions, feedback, suggestions and messages submitted through our contact channels.
Website improvement: To understand how visitors interact with our content and improve website performance, navigation and user experience.
Website security: To identify suspicious activities, prevent unauthorised access, detect abuse and protect our website.
Communication: To respond to requests, provide information you have asked for and manage relevant correspondence.
Content development: To understand general visitor interests and improve the relevance and usefulness of our articles and resources.
Legal and regulatory compliance: To meet applicable legal obligations and respond to lawful requests where required.

We will not use your personal information for purposes that are incompatible with the purposes explained in this policy without an appropriate lawful basis.

4. Legal Basis for Processing Personal Information

Where applicable, we process personal information based on one or more recognised lawful grounds under relevant data protection laws.

These may include:

Consent: Where you have freely agreed to a specific use of your personal information.
Legitimate interests: Where processing is reasonably necessary for legitimate activities such as maintaining website security, improving our services and managing enquiries, provided your rights and interests are not overridden.
Legal obligations: Where we are required to process or retain information to comply with applicable laws.
Contractual necessity: Where processing is necessary to take steps at your request or fulfil an agreement with you.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. How We Share Your Information

We respect the privacy of our visitors and do not make personal information available indiscriminately.

However, information may be accessed or shared in limited circumstances, including:

A. Service Providers

We may use trusted third-party providers to support the operation of our website and related services.

Depending on the tools we use, these providers may include:

Website hosting and infrastructure providers
Website security and maintenance services
Website analytics providers
Contact form and email delivery services
Advertising and measurement providers, where applicable

These providers may process information on our behalf when necessary to provide their services.

B. Legal Requirements

We may disclose information where required by applicable law, a valid legal process or a lawful request from an authorised public authority.

C. Business Changes

If TenaraCare undergoes a restructuring, transfer or similar business change, personal information may be transferred where legally permitted and subject to appropriate safeguards.

We do not authorise third parties to use personal information collected through our website for unrelated purposes.

6. Third-Party Websites and External Links

Our articles and website pages may contain links to external websites, platforms, products, services and resources.

These links may include travel services, financial resources, technology platforms, educational opportunities and other third-party websites.

Once you leave TenaraCare and visit an external website, that website’s own privacy policy and terms will apply.

We do not control the privacy practices, security or content of external websites. We encourage you to review their privacy policies before sharing personal information with them.

The presence of an external link does not automatically mean that TenaraCare endorses the website or its services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

For example:

Contact messages may be retained for as long as necessary to respond to enquiries and maintain relevant correspondence.
Technical and security records may be retained for periods necessary to maintain website security and investigate technical issues.
Other information may be retained according to the purpose for which it was collected and applicable legal requirements.

When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

Website security and access controls
Appropriate administrative restrictions
Security updates and maintenance
Secure handling of website communications
Measures to reduce unauthorised access to stored information

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

While we take reasonable steps to protect information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on applicable data protection laws, you may have rights concerning your personal information.

These rights may include:

Right to be informed: To understand how and why your personal information is collected and used.
Right of access: To request information about the personal data we hold about you.
Right to rectification: To request correction of inaccurate or incomplete personal information.
Right to erasure: To request deletion of your personal information where legally applicable.
Right to restrict processing: To request that certain processing activities be restricted in qualifying circumstances.
Right to object: To object to certain uses of your personal information.
Right to withdraw consent: To withdraw consent where processing is based on your consent.
Right to data portability: To request your personal information in a commonly used and structured format where applicable.
Rights relating to automated decisions: To exercise applicable rights where decisions are made solely through automated processing and have significant effects.

These rights are subject to applicable legal conditions and exceptions.

How to Exercise Your Rights

If you want to access, correct, delete or make another request concerning your personal information, contact us at:

info@tenaracare.org

Please describe your request clearly so we can understand and respond appropriately.

We may need to verify your identity before acting on certain requests.

If you are dissatisfied with how your privacy request is handled, you may also contact the Nigeria Data Protection Commission (NDPC) through its official website:

https://ndpc.gov.ng/

10. International Data Transfers

Some of the service providers that support websites and online services may operate outside Nigeria.

Where personal information is transferred or accessed across international borders, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable data protection requirements and appropriate safeguards.

11. Children’s Privacy

TenaraCare is a general-interest information platform and is not specifically designed to collect personal information from children.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information through our website in circumstances where it should not have been collected, please contact us at info@tenaracare.org so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or privacy practices.

When changes are made, we will update the “Last Updated” date displayed at the top of this page.

We encourage visitors to review this page periodically to stay informed about how their information is handled.

13. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

TenaraCare

Website: https://www.tenaracare.org/

Email: info@tenaracare.org

We welcome genuine privacy-related enquiries and will make reasonable efforts to address them.

Thank you for trusting TenaraCare.

Your privacy matters to us, and we remain committed to handling personal information responsibly while providing useful information, ideas and opportunities to our readers.